Artificial Intelligence
AI support agents
Agents that read the ticket, check the order, apply your policy, and reply — inside the helpdesk your team already uses. People stay in charge of anything sensitive.
The problem
Most support queues are full of questions that have been answered a hundred times: where is my order, how do I reset this, can I change my plan. Skilled people spend their day copy-pasting while complex cases wait.
Sounds familiar?
- The same few ticket types make up most of the queue
- Response times slip every time volume spikes
- Agents switch between five tools to answer one question
What we build
The working parts, wired into your systems.
Ticket triage
Every incoming ticket is classified, prioritised, and routed in seconds — with the intent and customer history attached.
Grounded answers
Replies are drafted from your help centre, policies, and past resolutions, with sources the reviewer can check.
Actions, not just text
Agents look up orders, issue refunds within limits, and update records through your existing APIs.
Human-in-the-loop
Clear thresholds decide what is sent automatically, what needs approval, and what goes straight to a person.
Connects with
- Zendesk
- Intercom
- Salesforce Service Cloud
- Freshdesk
- Shopify
- Your order APIs
What changes
Today: Routine tickets wait in the same queue as urgent ones
With DataHill: Routine tickets are resolved the moment they arrive
Today: Agents search five systems for one answer
With DataHill: Context and a drafted reply are ready when they open the ticket
Today: Quality depends on who picks up the ticket
With DataHill: Every reply follows the same policy, with sources attached
How we deliver it
- Weeks 1–2
Discover
Map ticket types, policies, and systems. Pick the first intents to automate and agree on the targets.
- Weeks 3–6
Build
Ship the agent into your helpdesk in shadow mode, then switch on automation intent by intent.
- Ongoing
Run
Monitor accuracy, cost, and customer satisfaction. Add new intents as confidence grows.
Is aI support agents right for you?
In one call we'll look at your setup and tell you honestly whether it's the right place to start.
More use cases
View all
Artificial IntelligenceEnterprise knowledge assistant
One place to ask anything about how your company works — answered from your own documents, with sources.
See how it works: Enterprise knowledge assistant
Artificial IntelligenceDocument intelligence
Invoices, contracts, and claims read, checked, and entered into your systems — without retyping.
See how it works: Document intelligence
DataA single source of truth
Customer, sales, and operations data unified in one governed platform everyone can trust.
See how it works: A single source of truth
Start a conversation